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Boucherville  |  Full-time/Permanent

VA Élite-Customer Service Agent (Remote)

In collaboration with his/her work team, the agent must respond adequately and efficiently to customer requests. To do so, he/she must have strong problem-solving skills and a positive attitude.


  • Answer customer calls (pickup, tracking, emergencies and complaints);
  • Respond to driver calls (OS&D, delays, etc.);
  • Document each file in accordance with the company's procedures and standards;
  • Follow up daily on all open files (reservations, customer follow-up requests, etc.);
  • Make updates in the customer files;
  • Identify recurring proble in the organization and share recommendations with your superior;
  • Manage the reports required by management within the deadlines;
  • Contribute to the continuous improvement of the interdepartmental organization's processes in the designated area;
  • Perform any other related tasks requested by the superior.

Requirements :

  • Be recognized for communication skills and positivism;
  • A minimum of five (2-5) years experience in a similar field;
  • Ability to exercise judgment in a given situation;
  • Bilingual, both orally and in writing (French and English);
  • Be methodical and rigorous;
  • Negotiate with a customer focus (win/win);
  • Have knowledge of the transportation industry;
  • Be organized, respectful and honest;
  • Enjoy teamwork.

We offer :

  • Flexible schedules;
  • Group insurance with 40% employer participation;
  • Opportunities for advancement;
  • Stimulating work environment;
  • Company social events (BBQ, Christmas party, Advent calendar, etc.);
  • Vacation and Compensatory time off.
  • Remote equipment provided.

Salary: $18.00 to $25.00 per hour