94,7% on-time delivery
Exciting News! We’ve Moved!
We are excited to announce that we have moved our office in Saint-Hubert, QC.
Our new address:
7975, John Molson St., Saint-Hubert, QC J3Y 8Y9.
The last mile
Peter, we're almost there with your washer
Satisfy your customers by offering a best-in-class delivery experience! Our centralized platform connects customers, businesses, and warehouse facilities from door to door for maximum efficiency and transparency. Our logistics specialists and at-home delivery services reduce the number of interventions and provide unlimited tracking information anytime, anywhere.
Turn package tracking into an inclusive experience that improves delivery tracking, promotes loyalty, and proactive communication that reduces support costs.
Pssst! We also deliver tractors, BBQs, wood planks, toilets, and garbage cans, unlike the competition. Whatever it is, we've got it covered!
- A straightforward and accessible digital system
- Standardized procedures
- Specialized training and code of ethics for our delivery partners
- A follow-up process for route audits
- A dedicated VA Elite Customer service department
Domestic Shipping
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White glove
Top of the line delivery service
- Installation included
- Professional delivery partners
- Complete unpacking and waste removal service (cardboard, styrofoam, wood, etc.)
- Placed at the location indicated by the customer
- Delivery of heavy loads using tippers and stair robots
- Floor protection - red carpet or masonite for heavy objects
- In real-time consumer notifications, from the moment of receipt to delivery
- Photographic proof of delivery
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First dry place
- Standard and affordable delivery
- Professional delivery partners
- Drop off at the first dry location (home entrance, garage, etc.)
- In real-time consumer notifications, from the moment of receipt to delivery
- Photographic proof of delivery
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In the yard
- Delivered and drop-off outside the house
- Professional delivery partners
- In real-time consumer notifications, from the moment of receipt to delivery
- Photographic proof of delivery
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Express
- Same-day or next business day delivery
- Fast shipping, real-time tracking
- Barrier-free delivery (without borders)
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Merchandise returns
Reverse Logistics
- Our reverse logistics plan efficiently handles all your return items, from incorrect addresses, exchanges, product mixups, customer returns, breakage in the box, recycling of old appliances, or even failed delivery attempts. Our reverse logistics plan efficiently handles all your return items and supports omnichannel last-mile delivery flows. Every return is shipped back to our warehouses.
- We transport manufacturer returns according to your requirements.
- Recycling of returned old appliances In real-time consumer notifications
- Proof of return: Signatures, Photographic references.
VA Elite in a nutshell
191,000 postal codes covered
Over 45 delivery teams
97
97.9% completion rate
More than 6400 km per day
Half a trip around the world!
For a greener future
For a greener future
Proud partner of GoRecycle
GoRecycle is the only organization that transports and recycles household refrigeration appliances. Its mission is to ensure the responsible recycling of household appliances in Quebec and reduce halocarbon emissions—harmful greenhouse gasses (GHGs).
VA Elite is proud to partner with this non-profit organization and ensure the transportation of these appliances from eco-centers and numerous retailers—helping reduce waste and actively fight climate change.
Commercial transportation service
Retailers and manufacturers
VA Transport division ensures all your transportations from manufacturers to retailers.
